Personalised orders

Any orders that are ‘made to order’ are non returnable unless the item is faulty, in which case we would ask for the faulty item be returned within 14 days of you receiving the item. Faulty items will then be replaced and not refunded.

All ‘made to order’ items will have a additional 7 days lead time due to the nature of item being ordered. This may be able to be reduced if you make contact directly with us.

Once your ‘made to order’ order has been placed you will have 12 hours in which to change the personalisation part of your order before it becomes finalised.

You can ask for a proof prior to us making your personalised order to make sure you are 100% happy with your order as we want you to be totally satisfied with your order.